The Bl**dy Customer is Always Right

I went to or was sent to a 2 days course on Customer Service and Communication Skills at the Beverly Hotel, yesterday and today. I went with another colleague. There was 15 people in total, mostly from a hotel background. Quite a small group, I thought there would be more people hehe. In a nutshell, it was a well presented course, very informative, of course the information is sometimes more to common courtesy, being polite and helpful to the customer, but there are certain ways to speak with the customer, the tone of voice.

We practised saying in the right tone the phrase 'Good Morning, Fiona speaking, how may I help you?' with the "you" sound ending in a high note. Hmm sounds very familiar I thought, ooo this is how the operators at STAR and Pacific Sutera greet people hehehhe. And I thought they sound funny, I mean its like they force it. Hmm but I'll try to put it into practise too hehehe. You (high note sound :P).

Mostly though I wanted to know how to deal with rude customer. Some of them can be very very rude and if I could have my way in dealing with them, I would just hang up on them. But then, since the speaker kept on saying that the customer is always right, well, I guess its ok for them to be rude (??) because they are always right (??). Sheesh.

*sigh*

I do love the curry lamb we had for lunch today hehehe. And the pastries..chocolate pastries..yum...